At NYELUX, we take your privacy seriously. This policy describes how we collect, use, and protect your information when you use our medical device intelligence platform.
Information We Collect
Account Information
When you create an account, we collect:
Name and professional title
Email address
Organization name and department
Professional credentials (optional)
Phone number (optional)
Usage Information
We automatically collect information about how you use NYELUX:
Device searches and queries
Features accessed and frequency of use
Training materials viewed
Support tickets and feedback
IP address and browser information
What We DON'T Collect
NYELUX never collects, stores, or requires:
Patient information or PHI
Medical records
Clinical data
Personal health information
How We Use Your Information
We use your information to:
Provide and improve NYELUX services
Authenticate your account and manage access
Send important service updates and notifications
Provide customer support
Analyze usage patterns to improve features
Ensure platform security and prevent fraud
Comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information. We may share information only:
With your explicit consent
To comply with legal obligations
With service providers who help operate NYELUX (under strict confidentiality)
To protect rights, property, or safety
In aggregated, anonymized form for research
Data Security
We implement industry-standard security measures:
End-to-end encryption for data in transit and at rest
Multi-factor authentication
Regular security audits and penetration testing
Access controls and monitoring
HIPAA-compliant infrastructure
SOC 2 Type II certification
Cookies and Tracking
We use cookies and similar technologies to:
Keep you logged in
Remember your preferences
Analyze platform usage
Improve performance
You can manage cookie preferences in your browser settings.
Your Rights
You have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Export your data
Opt-out of marketing communications
Lodge a complaint with supervisory authorities
Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.
Children's Privacy
NYELUX is not intended for users under 18 years of age. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy periodically. We'll notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
Contact Us
For privacy questions or concerns, contact us at:
Email: privacy@nyelux.com Address: NYELUX Privacy Team Data Protection Officer privacy@nyelux.com